Refund policy

Return and Refund Policy

Thank you for shopping with Joréa. We take pride in the quality of our jewelry and want you to be completely satisfied with your purchase. Each piece is crafted using High-grade Stainless Steel and designed to last.

To ensure a smooth process for our customers, please review our policy below:

1. Eligibility for Returns

• Timeframe: Items must be returned within 2 days of the delivery date.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Non-Returnable Items: For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective. 

2. Refund Process

• Once your return is received and inspected, we will send you an email or a WhatsApp message to notify you that we have received your returned item.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1-3 business days.

• Please note that original shipping charges are non-refundable.

3. Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our support team with a photo of the defect.

How to Initiate a Return

To start a return, please contact us at joreajewelry@gmail.com with your order number and the reason for the return. Our team will provide you with the necessary instructions and the return shipping address.